Guide & support
From getting ready to fixing problems, here's what you need to know.
Getting started
- Prepare a photoHave one photo where their face is clear.
- Set up your loved oneRegister their name, relationship, personality, way of speaking and more.
- Add voice and memoriesA voice is optional. You can add stories any time later.
- Start talkingTalk in your browser. After connecting LINE, you can also talk on LINE.
- Enjoy voice and videoWithin your plan's allowance, get voice replies and “talking videos”.
What you can do in the browser and on LINE
Browser: Register loved ones, set up voice and memories, talk, make videos and check your plan.
LINE: Once connected, talk to your loved one on LINE and receive replies.
You can set everything up and talk in the browser without LINE. If you registered with Google or another service, log in and start from “Loved one settings”.
FAQ
What kind of photo can I use?
An ordinary photo taken with a phone (JPG, PNG or WebP). Best is one where the face is large, facing forward and not hidden by hair. You can check it before registering.
Can I register the person's own voice?
Yes, if you have their consent or are in a position to use it, for example as family. Choose an audio file with their voice and confirm consent before registering. The audio is kept only to recreate the voice and is normally deleted after 7 days.
How much audio is needed?
Use audio with little background noise or music, where only that person's voice is clearly heard. The required length and file size may change, so the registration screen shows the current requirements.
How long does it take to create?
It depends on how busy things are. Videos can take longer than voice.
What if creation fails?
You'll see a message on screen and can try again. Failed attempts don't count toward your usage.
Can I add memories later?
Yes. Add stories from “Add memories”. The AI uses them in conversations.
Where can I cancel?
Open “Manage plan & payments” in “Plans & usage” and cancel from the management page.
I want to delete my data.
Requests to delete data or close your account are accepted through the contact form. We may need to confirm your identity.
Still need help?
Contact us about bugs, plans and payments, or personal information.
Contact us